Account Manager Events

Job description

The role

As an Account Manager you will be responsible for the commercial success of our existing clients by assisting them in increasing revenues via system / industry insights and encouraging best practise. This will be done by delivering internal SLAs in relation to client contact - either via phone, email or external meetings. You will report directly into our Head of Account Management.



- Together with your colleagues in the Account Management team, you are responsible for successfully managing all existing customers

- Work in tandem with the Sales Team to promote and manage the product and services mix with customers to optimise revenues, quality of service, business growth and customer satisfaction

- Plan and prioritise all customer contact with the aim of achieving agreed business goals including managing costs and increasing revenue

- Plan and manage personal business portfolio according to agreed market development strategy

- Use customer contact tools and systems and update relevant information held on these systems

- Act as a sounding board and support resource for customer queries covering ticket sales, promotion and communication

- Ensure customers are fully integrated into and using all our services

- Manage costs and overheads, and all factors affecting the profitable performance of the events

- Visit customers as and when necessary

- Record, analyse, report and administer according to corporate systems and requirements including keeping management informed of progress and development through periodic reports

- Attend training sessions to develop relevant knowledge, techniques and skills


Your profile
A positive results driven person with a challenger approach.


The basics
- At least two years’ proven account management experience
- Preferable with ticketing experience from major ticketing supplier and / or event background
- Experience within a competitive tech environment
- Experience of using CRM systems
- Fluent in German (on native level) and English (written and spoken)
- Experience of online marketing and Google Analytics is an advantage


Skills and competences
- A commercial outlook with good negotiation skills
- Good presentation and numeracy skills
- Results driven with winning and competitive mentality
- Team player
- Energetic, enthusiastic personality -  willing to go the extra mile
- Have strong affinity with the events and entertainment sector


Our offer
- A competitive salary within an international and growing technology company that offers you the possibility to deepen your international career.

- You will join an energetic and results driven team based in Berlin
- Laptop and mobile phone for professional use

And that’s not all. Extra benefits include:
- Drinks every Friday (to ease in the weekend)
- Snacks and fruit
- As much coffee, tea or soft drinks as you want
- An invitation to our office and departmental social events & parties throughout the year
- An invitation to our infamous Christmas party.

Job details
Department: Account Management
Job type: Full-time (40 hrs)
Job location(s): Berlin, Germany


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