Customer Support Events - from home

Job description

What you’ll be doing
As a member of the Support Team you will be responsible for answering Support Agents questions and ticket buyers online in a timely and efficient manner, ensuring accurate information and high levels of customer satisfaction.

 

The specifics

Duties will include but are not limited to;

  • Providing email support to Support Agents and internal Account Managers in the day to day running of Customer Support
  • Providing general support (when required) to the Head of Support
  • Assisting with customer queries and problems, and acting as an escalation point -  via email
  • Escalate issues to  IT,  Finance or Head of Support where necessary
  • Handling payment disputes and processing any refund requests
  • Acting on Fraud Alerts and cancelling orders where necessary
  • Search for missing orders for the Support Agents using Adyen (payment system)
  • Liaise with Account Management team to ensure event owner notified where necessary
  • Attend training sessions to develop relevant knowledge, techniques and skills
  • Ensure high standards of customer satisfaction
  • Report to Head of Support

Requirements

Your profile

A bright and driven person with a passion for delivering first class customer service.

 

The basics

  • A good level of education
  • Experience of complaint handling
  • Experience of delivering exceptional customer service
  • Fluent Dutch and English (written and spoken)
  • Advanced level of French language

 

Skills and competences

  • Results driven
  • A positive individual
  • Can work independently and take ownership
  • Work in a fast moving environment
  • Show initiative
  • Be a digital media user

What we offer

A competitive salary within an international and growing technology company that offers you the possibility to deepen your international career.

 

Perks to sweeten the deal

  • An invitation to our office and departmental social events & parties throughout the year
  • Our infamous Christmas party

 

Job details

Department: Support

Job type: Part-time - The role is home-based and contracted for 7.5 hours per week, 1.5 hours per day (Monday to Friday)

Job location(s): Home